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U-Assist is the benchmark of OSSC UniSHAMS

Nordiana Shafiee

Nordiana Shafiee

UUM News Editor, Journalist

Pic Raymondo Djo

SINTOK: U-Assist, Universiti Utara Malaysia’s (UUM) Comprehensive Student Service Centre, can be utilized not only by campus residents, but it can also become a benchmark for external organizations, particularly among public and private institutions of higher education, to improve the quality of the services that they provide to customers, particularly students.

As a result, U-Assist was visited by the ‘One Stop Student Centre’ (OSSC) delegation of Sultan Abdul Halim Mu’adzam Shah International Islamic University (UniSHAMS), led by its Director, Mdm. Busyra Hayati Md. Akhir. The delegation also participated in the U-Assist management’s Direction Strengthening Workshop.

According to Mdm. Suraya Deraman, Manager of U-Assist, the primary purpose of the workshop was to provide participants with insights and in-depth information about the services that are offered at U-Assist.

Among the scopes that were discussed during this meeting were management and operation patterns and functions for each service that is available at U-Assist.

Suraya (right) handed over a gift to Busyra during the UniSHAMS benchmark visit to U-Assist.

Mdm. Suraya also emphasised on the importance of providing the services offered along with the importance of the units that play their distinct roles.

According to Mdm. Busyra Hayati, the outcomes of the discussion will be utilised by OSSC UniSHAMS with the intention of enhancing the quality of services provided to the institution’s students.

“This session provided numerous new benefits and experiences to be brought back to UniSHAMS in order to enhance the existing system at OSSC.

“A great deal of information has been gathered, such as the management of U-Assist operations, which is currently performed online and is deemed to be very convenient for both students and U-Assist staff,” she stated.

At the conclusion of the visit, the OSSC UniSHAMS delegation was also shown how service counters at U-Assist operate. – Mahaliza Mahadhir